Returns are accepted when caused by an item being faulty, showing a defect or incorrect item received.
RETURNS (due to fault or defect):
- Conditions: The procedure must be completed according to the point 8 from these General Terms and Conditions of Purchase.
- Cost:The cost of shipping items back to Orientalísimo is payable by the customer. Orientalísimo shall refund the customer the corresponding amount (excluding shipping costs) within 14 calendar days since the date it was informed of the return request. The refund will be made via the same method used for payment. However, Orientalísimo might hold the refund until items have been received, or until the customer sends to Orientalísimo a proof of delivery, whichever occurs first.
- Procedure: Contact our Customer Service Department at email@example.com and send all unwanted items to: Orientalísimo, Roger de Llúria 119, Local 1, 08037 Barcelona, Spain, via your preferred means of transport (shipping cost payable by the customer).